IBM Consulting
Envision, design and deliver smarter customer experiences that earn loyalty and trust.
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About IBM Consulting
Reinvent your business from the inside out. Bring digital strategy, data and analytics, experience design, and platform implementation expertise to your customer experience strategy.
IBM iX® combines end-to-end business strategy with customer insights and experience design to help you establish the digital experience, employee experience and user experience that leads to total customer experience transformation.
Benefits
END-TO-END CUSTOMER EXPERIENCE CAPABILITIES
From sales, to marketing and e-commerce, through customer service, IBM iX provides consulting services that deliver business transformation.
UNLOCK DATA ACROSS PLATFORMS
Leverage artificial intelligence, data analytics, IBM Watson® and other innovative technologies to deliver data-driven customer experiences.
WITH SPEED - AT SCALE
Together, we imagine the experiences of the future and co-create customer and employee experiences that instill trust — from discovery to purchase and beyond.
Why IBM Consulting?
"IBM is a good fit for organizations looking for a partner to drive both technology and business change — particularly where this involves enterprise-grade product or service design and software development."
— Douglas Hayward,
International Data Corporation (IDC)
2020 Worldwide MarketScape for Customer Experience
(CX) Improvement Services