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Good Karma Exchange – Interview with Marcin Cichon (Pricing Matters Video)

March 8th, 2021 (Updated 06/20/2023)

By Gabriel Smith

Customer loyalty isn’t just something that is given freely, you need to earn it and then keep it by continuously weaving customer-centricity into every finer of your company’s business strategy. Only by making bold gestures such as no-long-term-ties subscriptions and a customer-driven and transparent product roadmap, can you demonstrate that you value your customers’ satisfaction above all else. Join Gabe Smith and Marcin Cichon, CEO of Pricefx, as the discuss how Good Karma Exchange and Relevant R&D ensure that you only deliver things that really make sense, bring value and are of relevance to your customers. You can listen to the podcast from the embedded player below and read along from the transcript. You can also listen to the podcast on Apple Podcasts, Spotify, Stitcher, or wherever else podcasts are hosted.

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Gabriel Smith

VP Global Account Strategy & Chief Evangelist , Pricefx

Gabriel Smith is the VP Global Account Strategy & Chief Evangelist at Pricefx. He has more than 20 years experience in CPQ, enterprise software, SaaS, with particular expertise in lead to order, pricing, incentives, product management and solution sales. He has worked with market leading companies like 3M, Anda, Avery Dennison, Cisco, CertainTeed, Cox, IBM, Seagate, and Sonoco to improve their profit and processes through digital transformation of their pricing and CPQ processes and using AI to optimize pricing. He is a father of 2, attended UC Berkeley and lives in San Francisco.