Customer loyalty isn’t just something that is given freely, you need to earn it and then keep it by continuously weaving customer-centricity into every finer of your company’s business strategy. Only by making bold gestures such as no-long-term-ties subscriptions and a customer-driven and transparent product roadmap, can you demonstrate that you value your customers’ satisfaction above all else. Join Gabe Smith and Marcin Cichon, CEO of Pricefx, as the discuss how Good Karma Exchange and Relevant R&D ensure that you only deliver things that really make sense, bring value and are of relevance to your customers. You can listen to the podcast from the embedded player below and read along from the transcript. You can also listen to the podcast on Apple Podcasts, Spotify, Stitcher, or wherever else podcasts are hosted.